Are your cakes halal?

We are pork/lard free but not halal certified. Alcohol is sometimes used to create certain decorative designs, however we use halal alternatives when it comes to our Muslim clients.

Can we have pictures and updates of work in progress?

Nope. This is to streamline our work progress and avoid inconveniences for both client and cake designer. We will provide updates to you when the cake is out for delivery. Any enquiries to check up on our progress will not be entertained. We know you're excited to see your cake's outcome (We are too!) However, we still appreciate your patience till delivery.

Can you make the exact cake from any reference pictures provided?

Nope. We respect the creation of other designers and we do not copy their work exactly, instead use it as an inspiration to make something with a similar vibe. We also define the term "designer cake" as the one and only cake, hence we do not encourage imitating 100% of any other cake designs.Your trust in our creative freedom to design your cake is greatly appreciated.

Can we have a sketch of our order?

We will provide sketches for custom orders ranging from RM1,000 onwards and will be provided once we receive a 50% deposit from the initial quotation.

Can we cancel our order after confirmation is made?

All sales are final and non-refundable in cash. In the event of cancellation, we will refund the amount paid in the form of in-store credits for your next purchase, no bank transfer will be allowed. In-store credits will be valid up to 3 months from the cancellation.

How much in advance should we place our order?

If schedule permits we can always try to expedite our ready designs for next day delivery. However we would greatly appreciate it if you could let us know at least 2 weeks in advance. For Wedding Orders, do get in touch with us at least 3 months in advance. This is to ensure that your slot for your special day is secured in our schedule and more importantly, it gives us enough time to discuss the important details of the cake design.

What's the price range for cakes?

Our cake prices start from RM500 onwards.However, prices vary from the medium that we use and the man hour we will spend on your cake design.

What’s the price range for cupcakes?

Moving forward, btterswt is now focused on bespoke cakes, dessert table and styling. Our cupcakes are now available on our sister brand, whipped_my which focuses on everyday desserts and ready cake designs.

How do I order?

You may reach out to our socials or click here to order.

Is my order secured upon making an inquiry?

Nope. Your order is only confirmed when full payment is made. Secure your slot by making full payment within 24 hours upon receiving quotation. The slot will be open to another client should payment be unfulfilled within the given time.